Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use temperature-controlled packaging and vacuum-sealing techniques for all perishable goods. Each order is packed with insulated liners and non-toxic gel ice packs to ensure your products arrive in peak condition.
What is the standard delivery timeframe for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express delivery options are available at checkout if you need your gourmet treats sooner.
Do you offer international shipping for IL GUSTO products?
Currently, we ship to most countries within Europe and North America. Please note that customs regulations for food products vary by country, and additional duties may apply upon arrival.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error, please contact our support team within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary requirements?
We offer a wide range of gluten-free, vegan, and organic options. Each product page features a detailed ingredient list and allergen warnings to help you make informed choices.
Can I include a personalized gift message with my order?
Absolutely! During the checkout process, you will have the option to add a complimentary personalized message which we will print on a premium IL GUSTO gift card.